What Signal does
Analyze multi-channel customer interactions to surface patterns, improve operations, and automate repetitive tasks.
01
Bring full visibility into customer interactions
Analyze 100% of calls, chats, and emails — not the 2% that sampled QA covers.
02
Surface customer insights
Detect bugs, churn risk, and customer pain points — earlier than surveys surface them.
03
Improve operations
Benchmark performance across agents, teams, and vendors — and turn what the top performers do into personalized coaching.
04
Automate repetitive tasks
Find the root causes of avoidable contacts and automate the repetitive and simple ones.
Built by operators who've run these transformations.
Andrea Gao
Founder
Before starting Signal Analytics, I spent six years at Boston Consulting Group transforming the operations of Fortune 500 companies with data, machine learning, and technology. In my last three years at BCG, I worked with more than ten major clients on their customer experience AI transformations and filed multiple patents.
I began to recognize the patterns in that work and decided to build a scaled product for customer experience organizations. Our product and tech stack is AI native, but grounded in the value of change management. AI is not a magic wand, nor is it here to replace human beings. We founded Signal Analytics to provide a smoother experience for customers, CX practitioners, and businesses.
Prior to BCG, I was the second data science hire at Earnin, and I received my Master's in Statistical Science from Duke University.
Let's find signal in your data.
30 minutes with our founder. Let's talk through the signals you've been missing — the churn signal buried in verbatim, the coaching delta hiding in call metadata, the contact volume that should be automated but isn't.
Book a 30-min intro →