What Signal does
Analyze multi-channel customer interactions to surface patterns, improve operations, and automate repetitive tasks.
01
Bring full visibility into customer interactions
Analyze 100% of calls, chats, and emails — not the 2% that sampled QA covers.
02
Surface customer insights
Detect bugs, churn risk, and customer pain points — earlier than surveys surface them.
03
Improve operations
Benchmark performance across agents, teams, and vendors — and turn what the top performers do into personalized coaching.
04
Automate repetitive tasks
Find the root causes of avoidable contacts and automate the repetitive and simple ones.
Built by operators who've run these transformations.
Andrea Gao
Co-Founder
Before starting Signal Analytics, Andrea spent six years at Boston Consulting Group transforming the operations of Fortune 500 companies with data, machine learning, and technology, including more than ten major clients on their customer experience AI transformations, where she filed multiple patents.
She co-founded Signal Analytics to turn those patterns into a scaled product for more businesses. The stack is AI native but grounded in change management. AI isn't a magic wand or a replacement for people; it's a way to give customers, CX practitioners, and businesses a smoother experience. Earlier, Andrea was the second data science hire at Earnin and earned her Master's in Statistical Science from Duke University.
Frank Yao
Co-Founder
Frank co-founded Signal Analytics after seeing a recurring gap in large-scale operations: companies had more customer data than ever, but still struggled to turn interaction-level insights into actions that reduce cost, resolve customer friction, and improve frontline performance.
Prior to Signal Analytics, Frank was a Principal at Boston Consulting Group, advising senior leaders on operational and digital transformations across consumer, retail, industrial, and financial services companies. He also led strategy and analytics at TikTok Shop, focused on performance management, growth strategy, and resource allocation in a fast-scaling digital business.
Let's find signal in your data.
30 minutes with our founders. Let's talk through the signals you've been missing — the churn signal buried in verbatim, the coaching delta hiding in call metadata, the contact volume that should be automated but isn't.
Book a 30-min intro →