Most CX teams track metrics — not drivers
- AHT, CSAT, and FCR show outcomes, not causes.
- QA samples a small fraction of interactions.
- Efficiency initiatives often create unintended quality regressions.
Approach
From interaction data to operational leverage
- Ingest interaction data across calls, chats, and tickets.
- Detect repeatable behavioral patterns tied to outcomes.
- Quantify economic impact and recommend operational plays.
About
Signal Analytics was founded by former BCG operators with experience applying advanced analytics to large-scale customer operations.
We combine technical depth with operational perspective — translating interaction data into structured insight that supports real decision-making inside service organizations.
Explore what we’re building
We’re currently engaging with customer operations leaders who are rethinking how efficiency and quality are managed at scale.
If this resonates, we’d welcome a conversation.
Email: hello@signalanalytics.co
LinkedIn: Signal Analytics